TERMS AND CONDITIONS

Website Terms and Conditions of Use Relating to www.hso.co.za; HSO Home Supply Organization.

These Terms and Conditions ("the Terms and Conditions") govern your ("the User") use of the HSO ("Provider") website located at the domain name www.hso.co.za ("the Website"). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.
Electronic Communications

By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

E-Commerce & Privacy
The Website www.hso.co.za sells kitchen appliances online. The use of any product bought from this Website is at the purchaser's risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.
The private information required for executing the orders placed through the e-commerce facility, namely the User's personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product.
The Provider undertakes that it has taken all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold. The Provider cannot be held responsible for security breaches occurring on the User's electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

Delivery policy
Subject to stock availability and receipt of payment, requests will be processed within 7 working days and handed over to a courier company for delivery. For very remote areas not serviced by standard couriers The Provider will deliver via Post Office.
The Provider will supply all goods to the delivery company in good order and will ensure that goods arrive at the User's chosen delivery address in the same good order.
Cancelled orders on the e-commerce facility will be refunded. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider's standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Marketing Manager, P O Box 69225, Bryanston, 2021, or hso@hso.co.za

Returns / Refund Policy
If on receiving your order you are not delighted with your purchase, let our customer service team know within 14 days and return the order, we will then provide you with a refund provided the item is in its original condition and original packaging.
If you have used a product and found it to be damaged or faulty please contact us, we will either replace, refund or repair the item, depending on the circumstance.
Although seldom charged, we reserve the right to charge a 10% administration fee for returned orders should the returns process incur significant administration expenses.

Limitation of liability
The Website and all Content on the Website, including any current or future offer of products or services, are provided on an "as is" basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

Choice of Law
This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws.

Contact information / Domicilium citandi et executandi
This website is run by HSO Home Supply Organisation cc based in South Africa trading as HSO and with registration number 1998/009520/23 and Directors Maria Wernigg, Gerhard Wernigg
If you have any questions, queries or wish to request permission to use any part of this website, please contact us at:
HSO Home Supply Organisation

Physical address:
Unit 9
17 Beacon Road
Florida North
Roodepoort

Postal Address:
PO Box 69225
Bryanston
2021

Email address: hso@hso.co.za

Tel: 011 234 2240 / 082 674 6305

Fax: 011 234 2243

A copy of the ECT Act is available at http://www.internet.org.za/ect_act.html