Privacy Policy

We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website or engage with our services.

1. Information We Collect

1.1. Personal Information: When you place an order, sign up for our newsletter, or contact us, we may collect personal information such as your name, email address, phone number, billing and shipping address, and payment details.

1.2. Non-Personal Information: We may also collect non-personal information such as your IP address, browser type, and browsing behavior on our website to improve our services and user experience.

2. How We Use Your Information

2.1. Order Processing: We use your personal information to process and fulfill your orders, including sending order confirmations, shipping updates, and handling customer service inquiries.

2.2. Communication: With your consent, we may use your contact information to send you promotional offers, newsletters, and updates about our products and services. You can opt out of these communications at any time.

2.3. Website Improvement: We use non-personal information to analyze website traffic, enhance user experience, and improve our website’s functionality.

2.4. Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

3.1. Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in operating our website, processing payments, delivering orders, and conducting our business. These providers are required to keep your information confidential and use it only for the services they provide to us.

3.2. Legal Obligations: We may disclose your information if required to do so by law or in response to legal processes, such as a court order or subpoena.

3.3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred as part of that transaction.

4. Data Security

4.1. We implement a variety of security measures to maintain the safety of your personal information. This includes using encryption technologies and secure servers to protect your data during transmission and storage.

4.2. While we strive to protect your information, please be aware that no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your data.

5. Your Rights

5.1. Access and Correction: You have the right to access and correct the personal information we hold about you. If you wish to update or review your information, please contact us using the details provided below.

5.2. Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.

5.3. Data Deletion: You have the right to request the deletion of your personal information. Please note that we may need to retain certain information for legal or administrative purposes.

6. Cookies and Tracking Technologies

6.1. Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather information about how you use our website.

6.2. You can choose to disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

7. Third-Party Links

7.1. Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

8.1. Our website is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us, and we will take steps to delete the information.

9. Changes to This Privacy Policy

9.1. Home Supply Organisation reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: hso@hso.co.za

Telephone: 011 234 2240 / 082 674 6305